Delivery Policy
Delivery Policy of OUR STORE
All products available on novastore-rd.com are intended for both domestic and international delivery, being EXCLUSIVE and UNIQUE items from NOVA STORE. Our processing and packaging time for orders is between 1 to 5 business days, after which delivery typically takes between 10 to 20 business days (depending on the location, after the product is shipped). Products are shipped within 10 business days after payment confirmation in our system. Orders made via bank transfer take 1 to 3 days for payment confirmation in our system. We provide a tracking code so customers can monitor the progress of their order's delivery.
Note: In some cases, delivery times may be extended by a few additional business days due to delays, strikes, holiday periods, peak demand at postal services, or other situations beyond our control. Our store guarantees delivery of the order, and we are responsible for refunding the full amount paid for products lost or misplaced during the delivery process. All products are shipped with insurance against loss and free online tracking. The delivery of your product is guaranteed 100%.
1.2. Guaranteed Delivery If the product is delayed and not delivered within 50 business days following the shipping date, the paid amount will be refunded 100%.
1.3. Order Tracking Products will be shipped via postal service or another carrier, and a tracking code will always be provided to allow customers to follow the progress of their delivery. NOVA STORE is committed to guiding the customer on how to track their products. The tracking code will be sent by email as soon as it is available. The tracking code will be provided 3 to 9 business days after payment confirmation. It may take 5 to 10 days for the tracking information to appear on the postal service website.
General Conditions (Important)
2.1. Attention to Order Addresses
NOVA STORE will ship products to the address specified by the customer. Therefore, to avoid any issues with the delivery of your order, we ask that you carefully fill out the address where you want your order to be delivered.
2.2. Recipient Unavailability
Please ensure that someone will be present at the address to receive your products. The postal service will make three delivery attempts. If no one is available to receive the package during any of the attempts, the package will be dropped off at the nearest postal service agency, and the recipient will need to pick it up within 7 calendar days. If the recipient does not pick up the package, according to postal service rules, the package will be returned to the sender, and additional shipping fees will be required for the return. All details related to the delivery attempts, as well as the address of the postal service agency where the recipient must collect their package in case of absence, will be recorded in the order tracking, which can be followed on the postal service's website using the tracking code provided by the store.
2.3. Incorrect or Incomplete Address
NOVA STORE is not responsible for errors or incomplete addresses on orders placed in the store. In the case of an incorrect or incomplete address, according to postal service rules, the package will be returned to the sender, and no further delivery attempts will be made to that address. If the delivery cannot be made due to an error in the address provided by the customer, the customer will not be entitled to a refund, and a shipping fee of 55 reais (shipping fees + postal service charges) will be required to resend the product.
2.4. Taxed Products
If customs fees are applied (customs fees are payments made to the postal service for administrative and customs processing services, including customs inspections, storage, collection, sending taxes, as well as communication with the recipient and sender), the customer should track the status of the product via the tracking code and its current location to avoid any inconvenience. Starting from 27/08/2024, a fee of 15.00 R$ will be applied for customs clearance, which will be the responsibility of NOVA STORE. By making a purchase on our website, the customer agrees to the terms and conditions set by NOVA STORE
Best regards,
The NOVA STORE team