Refund Policy

Overview

Defective or Damaged Products
If you have received defective or damaged products, please contact us with photos of the product within 7 days of receipt. We will be happy to send you a replacement order or issue a full refund.

Lost Items in Transit
By ordering from us, you agree to our delivery times. Most orders are delivered within the indicated time frame; however, external factors, such as customs checks, may sometimes cause delays. If the shipping time for your order exceeds our displayed timeframe by more than 10 business days, you may contact us, and we will be happy to send you a replacement order or issue a full refund.

Returns
We do not accept returns for refunds. Our guarantee only covers defective or damaged products, as well as items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping for all orders.

Lost or Stolen Packages
novastore-rd.com is not responsible for lost or stolen packages confirmed as delivered to the provided address for an order. Upon request, the website will confirm the delivery to the provided address, the delivery date, tracking information, and carrier details for the customer to investigate.